EXTENDED LIFETIME WARRANTY TERMS AND CONDITIONS

Location 📍: 17th Street Automotive, 1780 Virginia Beach Blvd, Virginia Beach, VA 23454 Shop Number ☎️: 757-425-8917 Website 🌐: 17thstreetauto.com Cost: Donation Overview: Join us at 17th Street Automotive for our unique "Date Your Wheels" community program, designed for vehicle owners who want to become more familiar with their vehicles intimately. Whether you're new to car maintenance or just want to take a more active role in understanding your car’s needs, this interactive session will give you hands-on experience and expert insights. Event Details: Day: Every Saturdays by Appointment ONLY Time: 8:00 AM – 12:00 PM Hosted By: Master ASE Certified Technician What to Expect: During this session, you’ll get up close and personal with your vehicle under the guidance of our experienced technician. We’ll cover: Basic Maintenance: How to check oil levels and understand oil condition. Checking and understanding tire pressure, tire sizes, and spare tire location. Inspecting all fluids under the hood (coolant, brake fluid, power steering fluid, etc.). Recommendations for when to take action if unusual noises occur and when to pull over for safety. Driver Features and Safety: Blind spot awareness and safety tips. Gasoline types and how they affect your vehicle's performance. FAQs about your vehicle's dashboard and driver controls/assistance features. Getting Your Car on the Lift: The Instructor will safely lift your vehicle on a shop rack to visually inspect critical areas. Identifying future repair needs and what to watch out for to maintain vehicle health. Emergency Preparedness: How to handle emergency situations like a flat tire, overheating, or low oil pressure. Protocols to follow if you break down on the road. How to pick a nearby repair facility or tow services. Safety is Our Priority: Safety glasses and protocols will be provided while you’re in the work shop area. Learn essential safety tips to protect yourself and your vehicle during everyday driving. Technical Service Bulletins (TSBs) and Manufacturer Updates: Stay informed on any recalls or TSBs that apply to your vehicle. Exclusive Perks: Personalized Guidance: Feel free to ask questions about your specific vehicle model. Hands-on Experience: Learn by doing and feel confident in your ability to manage basic car care. Take-Home Tips: Leave with a checklist of what to monitor for safe driving and vehicle longevity. We also offer car care starter kits with essential tools, fluids, and a "how-to" guide for beginners. Providing vehicle digital health reports during the lift inspection, as well as sharing seasonal maintenance tips. Also, a small Q&A session at the end would allow participants to ask follow-up questions about specific issues or concerns.

In today’s automotive landscape, repair monopolies have created a frustrating challenge for many drivers. The ability to service and repair your own vehicle or choose a trusted independent shop is often limited by restrictive practices. At 17th Street Automotive, we’re dedicated to breaking down these barriers, ensuring that vehicle ownership is about freedom and choice. Here's how legislative updates can help shatter the repair monopoly, and how we’re standing behind these initiatives. 1. Strengthening Anti-Trust Laws Large corporations often use their dominance to restrict competition, limiting consumer access to affordable and quality repair options. By updating anti-trust laws, the government can: Encourage Competition: Prevent automakers and dealerships from hoarding repair data and tools. Open Up the Market: Ensure independent repair shops like 17th Street Automotive can access the resources needed to provide exceptional service. Lower Repair Costs: With more competition, drivers benefit from lower prices without sacrificing quality. We support efforts to hold monopolistic practices accountable, fostering a level playing field that allows local businesses to thrive while benefiting the consumer. 2. Reforming Copyright Laws Copyright laws are often misused to block access to essential repair manuals, diagnostic software, and proprietary tools. These restrictions make it difficult for independent repair shops and car owners to fix their vehicles without relying on dealerships. Reforming these laws can: Unlock Access: Allow independent shops to legally use the software and manuals necessary for modern vehicle repairs. Promote Innovation: Enable local businesses to develop creative and efficient repair solutions. Empower Consumers: Give drivers the knowledge and tools to maintain their own vehicles if they choose. At 17th Street Automotive, we advocate for transparent repair information and fair access to resources, ensuring our customers receive honest, high-quality service. 3. Supporting Right-to-Repair Laws Right-to-repair laws aim to give consumers and independent repair shops access to the tools, parts, and information they need to repair vehicles. These laws are a crucial step in breaking the repair monopoly and giving power back to vehicle owners. Key benefits of right-to-repair legislation include: Greater Flexibility: Drivers can choose their preferred repair shop, like 17th Street Automotive, instead of being forced to return to the dealership. Cost Savings: Increased competition leads to more affordable repair options. Environmental Impact: Easier repairs mean fewer vehicles end up in landfills due to minor issues. We proudly support right-to-repair efforts and stand ready to provide expert, affordable services to all drivers. 17th Street Automotive: Your Ally in Repair Freedom At 17th Street Automotive, we believe every driver deserves access to affordable, reliable, and transparent vehicle repairs. By advocating for stronger anti-trust laws, copyright reform, and right-to-repair legislation, we’re working to dismantle repair monopolies and put the power back in your hands. If you’re tired of dealership restrictions and overpriced repairs, visit us today. Together, we can drive change in the automotive industry—one repair at a time. Contact us today to learn more or schedule your next service! For appointments, call 757-425-8917 or visit 17thstreetauto .... Let’s build a future where repair freedom is the norm, not the exception.

17th Street Automotive Pick-Up and Delivery Service To better serve our customers, we are proud to offer a convenient Pick-Up and Delivery Service that brings the expertise of our shop right to your doorstep. Here’s how it works and why it might be the perfect solution for your busy schedule: How Our Pick-Up and Delivery Service Works • Service Fee: $30 each way within a 10-mile radius (requires two employees). • Safe Vehicle Operation: If your vehicle is safe for our technicians to drive, we will return it to you at your workplace, home, or business once the service is complete. • Restricted Access Locations: o For gated communities, we will need the necessary access codes. o For military bases or other restricted areas, we require prior authorization, or additional arrangements may be needed. o Please note that delays or extra charges may apply for restricted access. FREE Pick-Up and Delivery • If there is a confirmed issue with a prior service or repair. • For Fleet Account customers. • When additional work is approved during the service process. Your Peace of Mind is Our Priority • Documenting Your Vehicle’s Condition: Before we pick up your vehicle, we will thoroughly document its current condition with photos and video for transparency and your peace of mind. • Secure Payment Options: Pay your invoice via phone, in person (preferred), or text (additional charge applies). Our Pick-Up and Delivery Service is designed to save you time while providing the exceptional care and attention your vehicle deserves. Let us handle the logistics so you can focus on what matters most! For any questions or to schedule this service, please contact us directly.

As we welcome 2025, it's time to reflect, set goals, and start the year off on the right foot—especially when it comes to your vehicle. At 17th Street Automotive, we believe that keeping your car in top shape not only ensures your safety but also saves you money in the long run. With a little planning, you can make this year your smoothest driving year yet. Here’s how to set your car up for success in the new year. 1. Schedule a Comprehensive New Year Check-Up The beginning of the year is the perfect time to give your vehicle a thorough inspection. Whether it’s your first tune-up in a while or you're a stickler for maintenance, a professional check-up can uncover hidden issues before they become costly repairs. At 17th Street Automotive, we recommend focusing on: • Fluid Levels: Oil, coolant, brake, and transmission fluids. • Battery Health: Cold winter mornings can be hard on your battery. • Tires: Check tread depth, alignment, and air pressure for optimal performance. • Brakes: Listen for unusual noises or vibrations when braking. • HVAC System: Ensure your heating and defrosting systems are in top condition. 2. Plan for Seasonal Maintenance Virginia weather can vary, so being prepared for the seasons is crucial. In the colder months, ensure your car is winter-ready with proper anti-freeze levels and wiper blades designed for snow or ice. As spring approaches, get ready for rainy weather by replacing worn windshield wipers and checking your tires for proper traction. 3. Keep Your Maintenance Schedule Handy Every vehicle has a maintenance schedule outlined in its owner’s manual. Stick to these timelines to keep your car running efficiently. Typical intervals include: • Every 3-5,000 miles: Oil change and tire rotation. • Every 15,000 miles: Replace air filters. • Every 30,000-60k miles: Inspect the fuel filter (if equipped) and spark plugs. Not sure where you stand? Bring your car into 17th Street Automotive, and we’ll help you set up a maintenance plan tailored to your needs. 4. Don’t Ignore Warning Signs That dashboard warning light or strange noise might not seem urgent, but neglecting it can lead to bigger problems. If you notice anything unusual, let us know. We also offer classes on what to look out for on Saturday appointments. Our ASE-certified technicians are here to diagnose and fix any issue, big or small. 5. Protect Your Investment with Regular Cleaning Salt, dirt, and grime from the roads can take a toll on your vehicle’s exterior and undercarriage. Regular washes—especially in winter—help prevent rust and maintain your car’s appearance. 6. New Year, New Resolutions for Your Driving Habits This year, make a resolution to adopt safe driving habits. Things like: • Avoiding aggressive driving. • Reducing distractions by putting your phone away. • Planning regular fuel-efficient routes. Start 2025 Right with 17th Street Automotive At 17th Street Automotive, we’re here to keep your vehicle running smoothly all year long. Whether it’s routine maintenance, Tesla-specific services, or major repairs, our team is ready to help. Give us a call or stop by today to schedule your 2025 New Year preventative maintenance check. Let’s make this year a safe and smooth one for you and your vehicle! Happy New Year from all of us at 17th Street Automotive! For appointments, call 757-425-8917 or visit 17thstreetauto.com

Why Doesn’t 17th Street Automotive Offer Mobile Services? At 17th Street Automotive, our mission is to deliver high-quality, reliable, and professional automotive care. While mobile auto services might seem convenient, we believe that maintaining our standards of excellence and ensuring safety are better achieved within our well-equipped facility. Here are the key reasons why we choose not to provide mobile repair services: 1. Ensuring Safety • Technician Safety: Mobile service environments introduce unpredictable hazards, putting our technicians at unnecessary risk. • Public and Animal Safety: Performing repairs in public areas increases the risk of accidents that could harm bystanders, pets, or property. • Road Hazards: High-traffic areas pose significant dangers to both our technicians and passing drivers. 2. Guaranteeing Quality • Uncontrolled Environment: Weather, wind, and lighting conditions can compromise the quality of repairs. • Testing Requirements: Many services require test drives with the customer, which are best facilitated at our location. • Heavy Equipment Needs: Certain repairs demand specialized tools and equipment that cannot be transported effectively. • Limited Resources: Mobile setups often lack access to critical shop supplies, cleaning products, and adequate workbench space for quality assurance. 3. Preventing Environmental and Legal Issues • Fluid Spills: Accidental oil or petroleum-based fluid spills can damage driveways and parking lots and harm the environment. • EPA/OSHA Compliance: Working outside a regulated shop environment increases the risk of violating environmental and safety regulations. • Waste Disposal: Proper disposal of waste materials is challenging without access to our in-shop sanitation systems. 4. Operational Challenges • Miscommunication Risks: Coordinating between customers, service writers, and technicians is more efficient within our facility. • Parts and Tool Accessibility: A mobile setup risks delays due to incorrect parts or missing tools, especially for specialized repairs. • Electricity and Water Access: Many services require reliable power and water sources, which are not always available in mobile environments. • Vehicle Positioning: Proper orientation and parking are crucial for accurate diagnostics and repairs. 5. Cost and Liability Concerns • Insurance and Workers’ Compensation: Mobile operations carry increased liabilities for accidents and injuries. • Vehicle Expenses: Company vehicles used for mobile services incur additional fuel, maintenance, and repair costs. • Higher Fees: Mobile services often require two technicians per vehicle, resulting in higher costs for customers. 6. Maintaining Professionalism • Shop Appearance: We take pride in our clean, professional facility, which reflects our commitment to excellence. • Customer Service: Offering mobile services could dilute the personal attention and support customers receive in our shop environment. • Tacky and Unprofessional: We believe in setting a standard of professionalism that mobile services cannot meet. By choosing not to offer mobile services, we uphold our promise of delivering top-tier automotive care in a safe, controlled, and fully equipped environment. Thank you for trusting 17th Street Automotive for all your vehicle needs!

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At 17th Street Automotive, we take pride in delivering comprehensive and precise vehicle diagnostics, ensuring your vehicle gets the care it needs. Our step-by-step diagnostic process is designed to uncover the root cause of any issues, backed by recorded data and clear explanations. Here’s how we do it: 1. Customer Consultation • We begin by discussing your concerns and vehicle history to gather critical insights into the issue. • Understanding your driving habits and recent vehicle behavior helps us tailor our diagnostic approach. 2. Preliminary Visual Inspection • A certified technician conducts a visual inspection to identify any immediate physical issues, such as leaks, worn components, or obvious signs of damage. • We check fluid levels, belts, hoses, and other key areas for wear or abnormalities. 3. Computerized Diagnostics • We connect your vehicle to advanced diagnostic equipment to scan for fault codes in the vehicle's onboard computer. • This step helps us pinpoint specific systems or components that require attention. 4. System Testing and Verification • Each identified fault is thoroughly tested using industry-grade tools to verify the accuracy of the initial diagnosis. • We examine critical systems such as engine performance, braking, suspension, and electrical components to ensure no underlying issues are missed. 5. Performance Evaluation • If necessary, a test drive is performed to replicate the symptoms and collect real-time data. • We evaluate how the vehicle performs under typical driving conditions to identify intermittent issues that may not appear during static testing. 6. Documentation with Photos and Videos • Our team records specification faults using detailed photos and videos, ensuring transparency and clarity. • You’ll receive a comprehensive report with explanations of each issue, supported by visual evidence. 7. Clear Recommendations • Based on the diagnostics, we provide a prioritized list of repairs or maintenance needs, helping you plan for immediate fixes and future care. • We take the time to explain every recommendation, ensuring you feel confident and informed about your vehicle’s condition. 8. Customer Review and Approval • Before any work begins, we review the findings with you, answering all your questions and seeking your approval. • Our goal is to empower you with knowledge so you can make the best decision for your vehicle. 9. Re-Test After Repairs (If Applicable) • Once repairs are completed, we re-test the vehicle to confirm the issue has been resolved and that all systems are functioning optimally. At 17th Street Automotive, our diagnostic process goes beyond identifying problems—it builds trust and confidence by combining technical expertise with clear communication. Whether it’s a simple issue or a complex system fault, we’ve got you covered every step of the way!

17th Street Automotive in Virginia Beach is committed to fostering blue-collar careers through comprehensive apprenticeship, mentorship, and internship programs. These initiatives are designed to engage students from technical schools, trade schools, and high schools, providing them with practical experience and guidance in automotive services. 17th Street Automotive actively participates in local career fairs, such as the Green Run High School Career Fair, to connect with aspiring professionals. In collaboration with organizations like the Hampton Roads Workforce Council, 17th Street Automotive supports workforce development efforts that benefit veterans, immigrants, and individuals facing homelessness. These partnerships aim to offer training programs that equip participants with skills in trade such as mechanics, electricians, and general labor. To enhance these programs, 17th Street Automotive leverages federal and state grants. For instance, the Virginia Career Works' Workforce Credential Grant provides funding for noncredit workforce training leading to credentials in high-demand fields. Additionally, the Virginia Beach Department of Economic Development offers grants to support small businesses in their expansion and workforce development efforts. By integrating these resources, 17th Street Automotive not only promotes blue-collar careers but also contributes to the economic growth and stability of the Virginia Beach community.

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