5

First used 17th Street Automotive 3 years ago. They are always honest, helpful, and fair. I recommend them to anyone looking for an auto repair shop in Virginia Beach.

5

This is my honest opinion theses people are friendly and caring and I’m grateful and glad to be a customer and the mechanics where wonderful and showed me what’s the problem and what they did to fix it so it was a great relief and great experience for knowledge

5

Friendly and efficient staff. Was late for my state inspection appointment but they took my car within minutes. Plan to continue to visit if I ever have car issues.

We're thrilled to hear that you had such a positive experience with our team! Thank you for your kind words about our friendly and efficient staff. It's our pleasure to accommodate our customers, even when they're running a bit behind schedule. We're delighted to hear that you plan to continue visiting us for any future car issues you may have. Your satisfaction is our top priority, and we look forward to providing you with excellent service each and every time you visit. If you ever need anything, don't hesitate to reach out! 🙏🙏🙏🙏🙏

- 17th Street Automotive
5

The best as always! Transparent and extremely nice!

We're thrilled you consider us the best, and it truly warms our hearts to know you appreciate our transparency and friendly atmosphere. As a small business, your support means the world to us, and we're grateful to be part of such a wonderful community.

- 17th Street Automotive
5

People you can trust to do it right the first time Been coming here for years

5

The lady at the front desk was absolutely the sweetest person. She helped me get my car in super quick for an oil change and state inspection. Love that this place is only 2 minutes from my house as well.

We're delighted to hear about your positive experience with us at 17th Street Automotive! It's wonderful to know that our front desk staff provided you with exceptional service and made your visit pleasant and efficient. We understand the importance of quick and convenient service, and we're glad we could accommodate your needs for an oil change and state inspection promptly. We're also thrilled to be conveniently located near your home. Your satisfaction is our priority, and we look forward to providing you with excellent service for all your automotive needs in the future. ❤❤❤❤❤

- 17th Street Automotive
5

Great place and very understanding!

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our establishment. Understanding our customers' needs is a top priority for us, and we're glad that we could meet your expectations. If there's anything else we can do to further improve your experience or assist you in the future, please don't hesitate to let us know. We look forward to serving you again! Your friendly neighborhood mechanics!

- 17th Street Automotive
5

I always receive great service from honest people whenever I bring our cars here! I also appreciate how they support the police and firefighters in the local community. I’ll never bring our cars anywhere else.

Thank you so much for your wonderful ⭐⭐⭐⭐⭐review! We're thrilled to hear that you consistently receive great service from our team of honest individuals at 17th Street Automotive. Supporting our local police and firefighters is a privilege, and we're glad you appreciate our commitment to the community. Your loyalty means a lot to us, and we're honored to be your go-to choice for automotive needs. If there's ever anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you and your cars for many more years to come!

- 17th Street Automotive
5

17th Street Automotive is easily the best auto shop I’ve ever been to! They take detailed photos of everything on your car and give recommendations for what should be repaired with detailed explanations. This has allowed us to know what needs to be fixed immediately and what we should keep an eye on over the following months! The prices are fair and they are very supportive of military families! Couldn’t be happier to take our cars here!

1

Shop itself is good and the people are nice, no issues with that. They do a good job on writing up estimates and provide photos/video to clearly see what is being diagnosed. The reason I am giving only one star is the pricing. Coming from the Washington DC area, I am used to seeing/paying premium prices. But I've NEVER seen prices this high in any shop I've taken any of my vehicles. I've taken cars to dealerships, speciality speed shops and custom performance shops and the markups on prices were astronomical 100%+ in most cases. I could have purchased high performance parts cheaper for what they were charging for typical aftermarket parts. Labor rates that were are $50-60 more an hour. I got 5 quotes on the same repairs from other local shops and they came in $3000-4000 less than 17th street. It was $450 just for diagnostics (never paid that much at a dealership or anywhere for that matter) stating since it was an older vehicle it needed more work. Old trucks are not complex machines like today's vehicles and I found it hard to follow that rationale. All that said I chose to pass on allowing them to do any repairs on my vehicle and took the $450 diagnostic as a cautionary tale and absolutely would not recommend based solely on pricing. This is a standard shop and not custom and honestly they should be ashamed at those prices. Every other shop that saw the pricing on my estimate had nothing bad to say about 17th Street, however they were even shocked by the pricing.

Thank you for taking the time to share your experience and for acknowledging the friendliness and thoroughness of our team at 17th Street Automotive (your inspection report is attached below). We understand your concerns regarding the pricing and want to provide some clarity on the factors that contribute to our quotes. 1. Comprehensive Diagnostics: Your 1987 Dodge pickup, a classic 37 YEAR OLD TRUCK, you came in asking for our help and presented us with MULTIPLE issues including several road noises on acceleration, , loose tie rods, ball joints, loose steering, rattling around the u-joint, suspension and rear diff noise concerns, and a malfunctioning washer fluid system. Addressing these in older models requires a meticulous approach, often taking more time than with newer vehicles due to their unique configurations and potential for underlying issues not immediately visible. 2. Quality of Service: We pride ourselves on NOT just being a "standard shop." Our time commitment to our local small businesses and community, investment in the latest tools and updated equipment, and emphasis on continuous education for our team members—both online and in-person, even mentorship programs—are integral to providing service that goes above and beyond. This dedication ensures we can handle a wide array of vehicles EVERY YEAR, EVERY MAKE AND EVERY MODEL, including those that dealerships may not service due to their age or condition (which they didn't even take the time to help you, did they? because the dealership do not care about your old truck, go ahead and try to set an appointment and let us know how that goes!) 3. Documentation: As you mentioned, we document our findings with photos and videos, a practice not all shops undertake. This level of transparency is part of our effort to ensure you're well-informed about your vehicle's condition and the necessity of recommended repairs. We worked on your truck since February 7th and you just now picked it up on the 12th, we brought your truck in for safe keeping every night in our facility to make sure it's safe and that nothing happens to the beauty of the old truck, that we appreciate. 4. Customized Solutions: While we understand that price comparisons are essential, it's also important to consider the value and quality of the components being used, the 3yr/36k mile warranty offered, and the EXPERTISE/AGE of the technicians (you expect a 18 y.o. kid to work on a 37 year old truck, Let alone figure out all your issues??? GOOD LUCK.... Our pricing reflects not only the cost of high-quality parts but also the specialized knowledge, and skills required to correctly diagnose and repair older vehicles. And why get 5 quotes from 5 different shops? isn't 2 good enough? is there a underlying loyalty commitment issues? 5 quotes over and over from 5 different shops? so we can pick who to give a 1 star review to? We cannot run our business on a customer's budget unfortunately, we tried to help you and you give us a 1 star review for what? To bash us for our pricing because it doesn't fit your old school pricing? 5 shops? FIVE? Tire kicker... 5. Community and Cleanliness: Our commitment to the community and maintaining a clean, welcoming waiting room/shop environment are aspects of our business that we hold in high regard. These contribute to a positive customer experience and reflect our overall dedication to excellence. We genuinely appreciate your feedback and want to ensure that our customers feel valued and respected (goes both ways). If there are specific aspects of the quote you'd like to discuss further, or if you have suggestions on how we might improve our pricing, we are more than willing to engage in a constructive conversation at 757-425-8917 ask for Billy. Our goal is to ensure that every customer leaves our shop feeling satisfied with the service and value they receive ✌️ God Bless 🙏 https://shop.tekmetric.com/inspection/JSnAR0oghCypN6axiaVL_D7lMy7sBXlWraRkxbU44hU

- 17th Street Automotive