I recently took my 2016 Ford F150 in for a number of issues including front brake servicing, front end alignment, state inspection, and an oil change. The service was highly professional and completed in a timely manner. I was very pleased however to contacted by the owner who provided me with timely progress updates and a heads up as to an issue that could have been a serious and expensive inconvenience if not corrected. After discussing the issue with me I agreed that the problemed should be remedied. When he called back to say that the replacement cost was excessive, and he wanted to take time to find the parts at a cheaper price and let me know what he can find. Then because the needed parts couldn't be delivered before the end of the service day he went and picked up the parts so he could get vehicle back to me before the weekend. That is true personal service!