Virginia Beach Auto Repair

We're glad to hear that our team was able to accommodate your last-minute inspection needs. While it's unfortunate that your car initially didn't pass, it's great to know that the issue was resolved quickly. We appreciate your trust in bringing your other new car to us and look forward to providing you with the same efficient and reliable service. Thank you for choosing us and for your willingness to return. Your satisfaction is our top priority! ⭐⭐⭐⭐⭐

Thank you so much for your glowing review and for your loyalty over the past three years! It brings us immense joy to hear that you feel like part of our family because that's exactly what you are to us. We're delighted to know that our honesty and dedication to your best interests have resonated so strongly with you. Our team is committed to providing not just excellent service, but also to ensuring that both your vehicle and wallet are treated with the utmost care. Your kind words are truly the highest form of praise and motivate us to continue working hard. We can't thank you enough for your support and for being such a valued member of the 17th Auto family. Looking forward to many more years of service with you! Warm regards,

First and foremost, I want to extend our sincerest apologies for the experience you had during your recent visit to our shop. We understand how inconvenient and uncomfortable it must have been to encounter an unexpected change in the process and to have your vehicle returned with a cigarette odor. Please know that your feedback has been taken very seriously. It is never our intention to cause any discomfort or inconvenience to our valued customers. We are addressing the situation internally to ensure that this remains an isolated incident. I assure you that we are putting measures in place to prevent this from happening in the future. We truly value your business and would appreciate the opportunity to make this right. If you are willing to give us another chance, we would like to offer a complimentary service to rectify the issue with the odor and to demonstrate our commitment to your satisfaction. Thank you for bringing this to our attention. Your trust is important to us, and we hope to have the chance to serve you better 🙏🙏🙏🙏🙏

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Our team works hard to deliver the best service possible, and we're glad that we could meet your expectations. We appreciate your support for our local business and look forward to serving you again soon! ❤ your humble mechanics at 17th Street Automotive Garage ☺

Wow, thank you immensely for your glowing ⭐⭐⭐⭐⭐ review! We're absolutely delighted to hear that you found our services more than satisfactory and that our team's kindness and communication stood out to you on your 2018 Jeep Grand Cherokee Laredo. Speed is of the essence in our work, and we're overjoyed that our efforts to work swiftly made a positive impression. Your enthusiasm truly means the world to us, and we can't wait to have the pleasure of serving you again! Thank you for choosing us and for taking the time to share your experience. See you soon! 🌟⭐⭐⭐⭐ 17thstreetauto.com

We are genuinely concerned to read about your relative's experience, and we take such feedback very seriously, since you're the out of town "mechanic". We pride ourselves on our integrity and customer service, and what you've described is not in line with our business practices, even though you personally have never been in our location yourself. We take all customer/relative mechanic feedback seriously and are investigating this situation thoroughly. Based on our records, we do not have any recent records of an elderly couple customer coming in for only two tires and then receiving a $1600 bill for services not required. We have reviewed our records dating back to two months and found no evidence to support the claims made in your 1 star opinion/review. We strive to maintain transparent communication and explicit authorization for all services provided, especially for significant repairs. We provide pictures, videos and attachments to ALL our repair orders... We understand the importance of trust in our industry (if you're a mechanic you should know this, we have 10 full time ASE automotive technicians here dedicated for full transparency), especially when it involves family and finances. If there has been any misunderstanding or if you could provide further details, we would greatly appreciate the opportunity to investigate this matter further and discuss how to resolve your issue with our small local business that's been in business for over 30 years. Our priority is to ensure that all our customers receive honest and fair service. We invite you to contact us directly at 757-425-8917 and ask for Billy (owner), we would need the repair/invoice order number to track and discuss this situation. We are committed to resolving any issues and ensuring your family's satisfaction, have a good day.

We are absolutely thrilled to hear such high praise! Knowing that you consider us the best and acknowledge our professionalism and accuracy is incredibly rewarding. Our team takes great pride in their work, and your recognition reaffirms our commitment to excellence. Your trust in choosing us for all your service needs means the world to us, and we want to assure you that we don't take this responsibility lightly. We are honored to be your preferred service provider and are dedicated to maintaining the high standard of service that you've come to expect from us. Thank you for taking the time to share your positive experience, and thank you for your steadfast loyalty. We look forward to serving you for many years to come!

Dear Sarah , Your kind words mean the world to us! We're so glad we could help you out during your vacation in Virginia Beach. Nothing is worse than truck trouble when you're trying to enjoy some time away from home. Our team is always committed to providing exceptional customer service, and it's truly rewarding to hear that our efforts made a positive impact on your experience. We're thrilled that we were able to locate the necessary part and get your truck back up and running quickly. Thank you for taking the time to share your review 🙏🙏. It's a testament to the dedication of our team, and we're incredibly grateful for your support. Please don't hesitate to reach out if you ever need our assistance again (hopefully not on your next vacation ☺) We're always here to help! ❤❤❤

We're so grateful for your kind words! We strive to provide our customers with the best possible experience, and it's truly rewarding to hear that you were impressed with our team's expertise and customer service. We understand that our prices may be slightly higher than some other competitors, but we believe that the quality of our work and the value we provide are worth the investment. We use only the highest quality parts and materials, best in the business warranty practices/timeline and our technicians are highly trained and experienced. We're also committed to providing transparent and honest communication with our customers, so you can always be sure that you understand the work that's being done and the cost associated with it. We believe in doing things right the first time and are heartened to hear that you feel the value we provide is well worth it. Your trust and satisfaction are paramount to us, and we look forward to serving you in the future ❤❤❤

We are humbled by your kind words and for taking the time to share your 5 ⭐⭐⭐⭐⭐ experience with us on your 2012 Chrysler 200. We're truly humbled by your review and immensely grateful for the trust you've placed in our team. It's our goal to provide not just expert service but also a welcoming atmosphere where our customers can feel at ease and informed about the care their vehicles are receiving. We're delighted to hear that you felt at home and valued, as that's exactly the experience we strive to offer. We look forward to being there for you whenever you need us. Thank you once again for making us your chosen spot for automotive care. 17thstreetauto.com STAFF ❤️❤️❤️❤️❤️